Terms of Service

Last updated: August 8, 2025

1. Acceptance of Terms

By accessing and using the SabitonBank Statement Converter service ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

The Sabiton Bank Statement Converter is a web-based service that allows users to convert bank statements from various formats into CSV format. The service processes uploaded documents and provides downloadable converted files.

3. User Responsibilities

  • You must provide accurate and complete information when using the service
  • You are responsible for maintaining the confidentiality of your account
  • You must not use the service for any illegal or unauthorized purpose
  • You must not upload files that contain malicious code or violate intellectual property rights
  • You are responsible for backing up your data before using our service

4. Payment Terms

Payment processing is handled by Paddle.com. All payments are processed securely through Paddle's payment gateway. By making a purchase, you agree to Paddle's terms of service and privacy policy.

  • All prices are listed in USD unless otherwise specified
  • Payments are processed immediately upon purchase
  • Subscription fees are billed on a recurring basis
  • You may cancel your subscription at any time

5. Data Processing and Privacy

We take your privacy seriously. All uploaded files are processed securely and are automatically deleted from our servers after processing is complete. We do not store or retain your bank statement data.

For detailed information about how we handle your data, please refer to our Privacy Policy below.

6. Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or technical issues.

7. Limitation of Liability

The service is provided "as is" without warranties of any kind. We are not liable for any damages arising from the use of our service, including but not limited to data loss, financial losses, or business interruption.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the service constitutes acceptance of the modified terms.

Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you create an account, upload files, or contact us for support. This may include:

  • Email address and account information
  • Uploaded bank statement files (temporarily for processing)
  • Usage data and service interactions
  • Payment information (processed by Paddle.com)

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our service
  • Process your file conversions
  • Send you service-related communications
  • Improve our service and user experience
  • Comply with legal obligations

Data Security

We implement appropriate security measures to protect your data. Uploaded files are encrypted during transmission and processing, and are automatically deleted after conversion is complete.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described in this policy or with your consent. We may share information with:

  • Paddle.com for payment processing
  • Service providers who assist in our operations
  • Legal authorities when required by law

Your Rights

You have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

Refund Policy

Refund Eligibility

We want you to be satisfied with our service. If you're not completely satisfied, we offer refunds under the following conditions:

  • Technical issues preventing service use within 24 hours of purchase
  • Duplicate charges or billing errors
  • Service unavailability for more than 48 hours

Refund Process

To request a refund, please contact our support team within 30 days of your purchase. Include your order number and reason for the refund request. We will review your request and respond within 3 business days.

Processing Time

Approved refunds will be processed within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

Non-Refundable Items

The following are not eligible for refunds:

  • Completed file conversions
  • Subscription fees for used service periods
  • Requests made after 30 days from purchase
  • Violations of our terms of service

Contact Information

If you have any questions about our Terms of Service, Privacy Policy, or Refund Policy, please contact us at:

Email: support@bankstatementconverter.com

Response Time: Within 24-48 hours